• SALES SUPPORT DESK: hello@kounted.ae
  
• SERVICE SUPPORT DESK: support@kounted.ae
  
• FINANCE DESK: accounts@kounted.ae
  

1. Raise Sales Ticket:
   
   • Sales ticket is raised by emailing hello@kounted.ae.
     
2. Issue Quote/Scope Requirements:
   
   • Sales team issues a quote or connects with the client to scope the requirements.
     
3. Client Follow-Up:
   
   • Sales team follows up with the client to accept the quote.
     
4. Hand Over to Customer Success Team:
   
   • Accepted quote is handed over to the customer success team.
     
5. Customer Onboarding:
   
   • Customer success team initiates onboarding.
     
   • Compliance Check:
     
     • Compliance team performs customer due diligence.
       
   • Payment Collection:
     
     • Finance team collects payment.
       
   • Document Collection:
     
     • Setup team collects necessary documents.
       
6. Service Delivery Task Creation:
   
   • Setup team creates a service delivery task for the service team.
     
7. Service Completion:
   
   • Service team completes the service.
     
8. Final Invoice:
   
   • Task is assigned to the finance team.
     
   • Finance team reconciles costs and issues a final tax invoice to the client.
     

This streamlined workflow ensures that all aspects of sales, support, and accounts are managed efficiently and effectively.